Privacy Policy

Last Update: [28-Nov-2025]

  1. Overview
    Work3r.AI ("we", "our", "the Platform") respects your privacy and is committed to protecting it.
    English: Work3r.AI is a hybrid SaaS + OaaS platform that incorporates Work3rs, AI agents that execute business operations continuously, efficiently, and in a controlled manner. As a B2B platform, our goal is to help companies optimize their operations, freeing human teams from repetitive tasks and enabling a strategic focus.

  1. Scope and Roles
    2.1 Work3r.AI as Controller
    This policy applies when Work3r.AI collects and processes personal information from:
    • Visitors to our website
    • Clients subscribing to our services
    • Individuals interacting with our marketing channels
    2.2 Work3r.AI as Processor
    When our B2B clients use Work3r.AI to process data of their own customers, we act as a processor and are governed by the applicable Data Processing Agreement. In these cases, the B2B client’s privacy policy applies to their end users’ data.

  1. Information We Collect
    3.1 Information provided directly
    • Registration information: name, email, company details, and billing information
    • Platform settings: automation preferences, workflows, integrations
    • Usage data: automation performance metrics and conversation logs
    3.2 Information collected automatically
    • Technical data: IP address, device type, system logs
    • Performance data: conversational AI metrics, automation effectiveness
    • Consumption data: channel usage (WhatsApp, SMS, calls, email)
    3.3 Third-party information
    • Channel providers: WhatsApp Business, SMS providers, voice services

  1. How We Use Your Information
    • Service provision: operations automation, lead management, performance reports
    • Development and improvement: training Work3rs, optimizing workflows, and new features
    • Business operations: billing, support, and service communications
    • Marketing: demos, success stories, and product updates

  1. Legal Basis for Processing
    For residents of the EEA, United Kingdom, and Brazil:
    • Contract execution: processing necessary to provide contracted services
    • Legitimate interest: service improvement, fraud prevention, and direct marketing
    • Consent: for marketing communications and certain cookies

  1. Sharing of Information
    • Required sharing: channel and payment providers
    • Sharing for service improvement: AI providers, analytics, and technical support
    • Legal sharing: when required by law, court order, or applicable legal process

  1. Data Retention
    • Client data: while account is active + 36 months
    • Conversation data: according to contracted plan (12–36 months)
    • Billing data: according to legal requirements (up to 10 years)
    • Marketing data: until consent is withdrawn

  1. Data Security
    We implement technical and organizational measures such as encryption, multi-factor authentication, continuous monitoring, and regular backups to protect your information.

  1. International Transfers
    Work3r.AI operates globally. International transfers are governed by standard contractual clauses and applicable data protection frameworks.

  1. Your Rights
    • Access to your personal data
    • Correction of inaccurate data
    • Deletion of data ("right to be forgotten")
    • Data portability
    • Objection or restriction of processing
    Region-specific rights:
    • U.S.: right to opt-out of data sale
    • EEA/UK: rights under GDPR/UK GDPR
    • Brazil: rights under LGPD
    • California: rights under CCPA/CPRA
    Contact to exercise your rights: [email protected]

  1. Cookies and Similar Technologies
    We use cookies for functionality, analytics, and marketing, including demo and content personalization.

  1. Children’s Data
    Work3r.AI is a B2B platform and is not directed at individuals under 18 years old. We do not knowingly collect data from minors.

  1. Changes to this Policy
    Material changes will be notified via email to active clients or by updated publication on the platform and website.

  1. Contact
    Data Protection Officer and general support:
    Email: [email protected]

  1. Dispute Resolution
    • First, contact our DPO.
    • If unsatisfied, contact the local supervisory authority.
    • EEA residents: may use the dispute resolution mechanism of the applicable data protection framework.